Policies and FAQs

Hare and Fawn Policies

At Hare and Fawn, we recognise that life can throw some unexpected turns. So, if you need to adjust your appointment, we ask that you kindly let us know at least 48 hours in advance by calling us on (02) 6210 8990 or emailing [email protected].

Before making a booking, familiarise yourself with our deposit and cancellation policy:

To aid in your scheduling, we send out reminders 72 hours before your appointment.

To ensure your reserved appointment slot with Hare and Fawn, please confirm your appointment by replying ‘YES’ to our reminder text sent 72 hours prior. If you need to reschedule, call us; to cancel, reply ‘CANCEL’ or ‘NO’, but remember our deposit policy for cancellations. 

Without confirmation by 12 noon the salon day preceding your appointment (for Tuesday bookings, this is by Friday noon), we’ll cancel your appointment and offer your slot to our waitlist, and your deposit will be forfeited. A new deposit will be required for future bookings.

Our service quotes are based on our standard salon pricing, but tailored specifically to you and your hair following an in-person hair evaluation. Please note that we cannot guarantee any indication of prices given over the phone and firm quotes will only ever be provided in person. 

Your happiness is our priority. If you’re not satisfied with our services or products, please inform us within a week of your appointment. We’ll collaborate to rectify the situation.

Please note:

To maintain salon-quality hair, at-home care is essential. Depending on treatments, specific products might be recommended. If you opt not to follow these suggestions, we can’t guarantee prolonged service effects. If a recommended product doesn’t match your expectations, please remember our 12-week exchange policy.

Frequently asked questions

Your top queries, untangled:

Nestled in the heart of Queanbeyan, Hare and Fawn stands prominently at 128 Monaro Street. Conveniently situated opposite Riverside Plaza, we’re ideally placed for our cherished clients not only from Queanbeyan but also from neighbouring areas, including Canberra, Goulburn, Yass, Cooma, and Bungendore.

The magic touch of our stylists is sought after. Many regulars secure up to three sessions ahead of time. Those favoured evening (post-4:00 pm on weekdays) and weekend slots get snapped up quickly. If you’re eyeing those peak times, think about locking in multiple sessions, even if spread out. If you’re flexible with times, securing a spot with your favoured stylist within a fortnight is possible.

Life’s a whirlwind, and sometimes appointments change. When they do, our eagle-eyed reception team is on it. If a coveted slot opens and you’re on the waiting list, expect a call or text from us.

The 2020 dance with COVID-19 made us experts in chair choreography. While we’ve swayed from those stringent days, we still maintain a curated seating experience. We kindly request solo visits unless prior notice is given for additional guests.

Should your young ones need to join, a heads-up would help us prepare. They’re welcome to our WiFi if they bring a gadget along. We just ask that you/they please keep the tranquillity of other guests in mind.

We can only welcome service animals. But rest assured, they’ll always have a place with us.

While not mandatory (we always chat before starting your session), pre-appointment consultations are advised if:

A consultation allows you to engage with your stylist, get insights, and secure a solid quote.

While we refrain from committing to quotes without meeting you and assessing your hair, our comprehensive price list found on each service page can hint at potential expenses.

Bundling is our game, and off-peak offers are our specialty. Rest assured, you’ll have a crystal-clear quote before we begin. Should you crave precision pre-booking, it’s an in-person consultation away.

Absolutely! We’re all about that hustle. Settle in, connect to our WiFi, access our power & USB ports, and let us pamper while you power through. Coffee? On the house!

Hair and time are both extremely precious. Call us if the clock’s not in your favour and we’ll do whatever we can to help, but please note that our service scope might adjust based on your time of arrival. Remember, allotted times mean potential full-service charges, even if curtailed by tardiness.

We’ll contact you for confirmation of your appointment three salon days before it’s booked to remind you. If you confirm, we anticipate your presence. Unexpected absences will result in the loss of the deposit you paid when booking.


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