Policies and FAQs
Hare and Fawn Policies
Changing or cancelling your appointment
At Hare and Fawn, we recognise that life can throw some unexpected turns. So, if you need to adjust your appointment, we ask that you kindly let us know at least 48 hours in advance by calling us on (02) 6210 8990 or emailing [email protected].
Before making a booking, familiarise yourself with our deposit and cancellation policy:
- A $100 deposit is required for services, unless priced at under $100, in which case, full payment is required during booking. This deposit is deducted from your final bill, unless changes are made within 48 hours of the appointment.
- Multiple last-minute adjustments might result in an increased deposit or upfront payment for future appointments.
To aid in your scheduling, we send out reminders 72 hours before your appointment.
We require confirmation of your appointment
To ensure your reserved appointment slot with Hare and Fawn, please confirm your appointment by replying ‘YES’ to our reminder text sent 72 hours prior. If you need to reschedule, call us; to cancel, reply ‘CANCEL’ or ‘NO’, but remember our deposit policy for cancellations.
Without confirmation by 12 noon the salon day preceding your appointment (for Tuesday bookings, this is by Friday noon), we’ll cancel your appointment and offer your slot to our waitlist, and your deposit will be forfeited. A new deposit will be required for future bookings.
Quotes
Our service quotes are based on our standard salon pricing, but tailored specifically to you and your hair following an in-person hair evaluation. Please note that we cannot guarantee any indication of prices given over the phone and firm quotes will only ever be provided in person.
Ensuring your satisfaction
Your happiness is our priority. If you’re not satisfied with our services or products, please inform us within a week of your appointment. We’ll collaborate to rectify the situation.
Please note:
- If you have any concerns, please contact us as soon as possible, over the phone is great but emailing us with photos of any specific issues is most helpful. Please send queries to: [email protected]
- Accurate hair history from the past five years is crucial to achieve the best outcomes.
- Faulty retail products must be returned within 12 weeks, with at least 70% remaining, to be eligible for an exchange or refund.
- Creating hair you love is our number one goal. If you don’t love your hair, we’d always welcome the opportunity to adjust it at little or no extra charge to you. Simply reach out to us within a week of your appointment. Please note though, if you seek hair services elsewhere or use other colouring products before we can take a look, we’ll be unable to assist in rectifying the issue.
- Refunds will not be given for hair services, but we’ll gladly work with you to find a solution to create your perfect hair.
Taking care of your hair at home
To maintain salon-quality hair, at-home care is essential. Depending on treatments, specific products might be recommended. If you opt not to follow these suggestions, we can’t guarantee prolonged service effects. If a recommended product doesn’t match your expectations, please remember our 12-week exchange policy.
Frequently asked questions
Your top queries, untangled:
Finding Hare and Fawn: Where are you located?
Nestled in the heart of Queanbeyan, Hare and Fawn stands prominently at 128 Monaro Street. Conveniently situated opposite Riverside Plaza, we’re ideally placed for our cherished clients not only from Queanbeyan but also from neighbouring areas, including Canberra, Goulburn, Yass, Cooma, and Bungendore.
Securing Time with My Preferred Stylist: How soon should I book?
The magic touch of our stylists is sought after. Many regulars secure up to three sessions ahead of time. Those favoured evening (post-4:00 pm on weekdays) and weekend slots get snapped up quickly. If you’re eyeing those peak times, think about locking in multiple sessions, even if spread out. If you’re flexible with times, securing a spot with your favoured stylist within a fortnight is possible.
Joining the Waiting List: How does it work?
Life’s a whirlwind, and sometimes appointments change. When they do, our eagle-eyed reception team is on it. If a coveted slot opens and you’re on the waiting list, expect a call or text from us.
Company at My Appointment: Can I bring someone with me?
The 2020 dance with COVID-19 made us experts in chair choreography. While we’ve swayed from those stringent days, we still maintain a curated seating experience. We kindly request solo visits unless prior notice is given for additional guests.
Kids in Tow: Can they accompany me?
Should your young ones need to join, a heads-up would help us prepare. They’re welcome to our WiFi if they bring a gadget along. We just ask that you/they please keep the tranquillity of other guests in mind.
Paw Parents: Is Hare and Fawn pet friendly?
We can only welcome service animals. But rest assured, they’ll always have a place with us.
Preliminary Consultations: Do I need one?
While not mandatory (we always chat before starting your session), pre-appointment consultations are advised if:
- You're new to Hare and Fawn.
- You’re envisioning a radical change.
- You’re unclear on the service you require.
A consultation allows you to engage with your stylist, get insights, and secure a solid quote.
Price Tag: How much will my appointment cost?
While we refrain from committing to quotes without meeting you and assessing your hair, our comprehensive price list found on each service page can hint at potential expenses.
Bundling is our game, and off-peak offers are our specialty. Rest assured, you’ll have a crystal-clear quote before we begin. Should you crave precision pre-booking, it’s an in-person consultation away.
Multitasking: Can work during my appointment?
Absolutely! We’re all about that hustle. Settle in, connect to our WiFi, access our power & USB ports, and let us pamper while you power through. Coffee? On the house!
Fashionably Late: What happens if I arrive at my appointment late?
Hair and time are both extremely precious. Call us if the clock’s not in your favour and we’ll do whatever we can to help, but please note that our service scope might adjust based on your time of arrival. Remember, allotted times mean potential full-service charges, even if curtailed by tardiness.
Missed Appointments: What happens if I totally miss my appointment?
We’ll contact you for confirmation of your appointment three salon days before it’s booked to remind you. If you confirm, we anticipate your presence. Unexpected absences will result in the loss of the deposit you paid when booking.
